FAQs
Shipping policy
What are your shipping options?
We offer standard shipping and express shipping options. Standard shipping typically takes2-5 working days
Do you provide international shipping?
Yes, we provide international shipping to selected countries. During checkout, you can enter your delivery address to check if we deliver to your location and view the applicable shipping costs.
Do you offer free shipping?
We offer free shipping within Singapore. For international orders, free shipping is available on purchases over SGD 250.
How do I track my order?
Once your order is shipped, you’ll receive an email confirmation with a tracking number. Use this number to track the status and delivery of your package.
What should I do if my package is lost or stolen during shipping?
If your package is lost or stolen, please contact our customer support immediately. We will work with the shipping provider to investigate the issue and resolve it as quickly as possible.
Can I change my shipping address after placing the order?
If you need to update your shipping address, please contact us as soon as possible. While we will do our best to accommodate changes, we cannot guarantee updates once the order has been processed for shipping.
Do you offer same-day delivery?
Same-day delivery may be available depending on courier availability. There will be an extra fee for this service. Contact us for urgent requests, and we’ll do our best to assist.
Product & Order FAQs
How can I cancel or modify my order?
To cancel or modify an order, contact our customer service team as soon as possible. If the order has not yet been shipped, we will make the changes requested.
What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer support with your order details and a photo of the issue. We will assist you with a replacement or refund.
What is your return and exchange policy?
We offer returns and exchanges for unopened products within15 days of purchase. To initiate a return or exchange, please contact customer service for instructions.
How do I contact customer support?
You can reach us at hello@itomihealth.comfor any inquiries or support needs.
Product Use & Safety FAQs
Are your products safe for children and pets?
Yes, all Itomi products are formulated to be safe for use around children and pets. Our products are made with non-toxic, family-friendly ingredients.
Do your cleaning products repel pests?
Yes, certain Itomi products, such as our Lemongrass Multipurpose Cleaner, are formulated to repel mosquitoes while cleaning, providing additional protection for your home.
Are your products eco-friendly?
Our products are made with biodegradable ingredients that are safe for the environment, ensuring effective cleaning without harsh chemicals.
Can I have a copy of the product SDS?
Kindly reach out to hello@itomihealth.com for any inquiries or support needs, we will send the SDS to you.